FAQ's
1. I want to print my project, what are the technical requirements?
The size of the business card is 85x55mm, you need to add a 3mm bleed to the design on each side, so the size for printing should be 91x61mm.
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- Leaflet DL 1/3 A4 - 98mm x 210mm (104mm x 216mm incl. 3mm bleed)
- Leaflet A6 - 105mm x 148mm (111mm x 154mm incl. 3mm bleed)
- Leaflet A5 - 148mm x 210mm (154mm x 216mm incl. 3mm bleed)
- Leaflet A4 - 210mm x 297mm (216mm x 303mm incl. 3mm bleed)
- Poster A3 - 297mm x 420mm (303mm x 426mm incl. 3mm bleed)
- Poster A2 - 594mm x 420mm (600mm x 426mm incl. 3mm bleed)
- Poster A1 - 840mm x 594mm (846mm x 600mm incl. 3mm bleed)
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Can I print a design created using AI tools?
Yes, we accept designs created using AI tools. However, each file is carefully checked before printing to ensure it meets technical requirements. Once we receive your design, we assess whether it is print-ready or requires adjustments. Based on experience, clients often provide visual mock-ups, low-resolution files, or designs with incorrect proportions. In such cases, the artwork may need to be recreated or professionally refined (e.g. in Photoshop). Any additional work is quoted individually, depending on the scope and time required to prepare the file for print.
3. I want to upload my project, how to do it?
Next to each product, there is a button "Attach your design-ready design" - just select your file and wait patiently until its upload is completed, and then the appropriate message will be displayed. If you need to upload more than one file, then all files should be zipped and uploaded in the same way. The second way is to send all files by email: info[at]wizytowki.co.uk
4. How can I order a design for my business card, leaflet or poster?
Select the appropriate product from the "Order PROJECT" menu. If you have your own vision for the project, simply send your idea on paper, scan or describe it in an email, you can also attach ready-made designs, see pk.1
5. What file formats do you accept?
We accept the following graphic formats: PDF, JPG, BMP, TIFF, EPS, PSD, AI, ZIP
6. How can I pay for my order?
After adding the product to the cart, you go through the individual stages of the order. At the end, you will see the payment method option and you can choose between "Transfer" or "Paypal". You still know what to do ;)
7. Can I order a non-standard quantity, e.g. leaflets, that are not available in the store?
Of course, then please contact us via the contact form and you will immediately receive a quote for what you need.
8. What is the waiting time for the order and what about delivery?
Once the order has been received and full payment has been cleared, we begin the design process on the same day. If you order, for example, a flyer or business card design, the completed artwork will be sent for approval (usually the same day or the next working day), or any requested amendments will be applied. Once the design is approved, or if you provide your own print-ready artwork prepared according to the guidelines in point 1, the files are sent to print immediately.
The standard turnaround time for design, printing, and delivery is usually 3–5 working days. However, we always recommend allowing an additional margin of up to 2 working days for possible courier delays beyond our control.
You will receive a tracking number for your parcel so you can monitor the delivery status at any time. We are not responsible for delays caused by courier companies. If the tracking status confirms that the parcel has been lost or damaged in transit, we will arrange a reprint and resend the order as quickly as possible. Alternatively, the customer may request cancellation of the order in such circumstances.
The standard turnaround time for design, printing, and delivery is usually 3–5 working days. However, we always recommend allowing an additional margin of up to 2 working days for possible courier delays beyond our control.
You will receive a tracking number for your parcel so you can monitor the delivery status at any time. We are not responsible for delays caused by courier companies. If the tracking status confirms that the parcel has been lost or damaged in transit, we will arrange a reprint and resend the order as quickly as possible. Alternatively, the customer may request cancellation of the order in such circumstances.
9. Do you design websites or online stores?
Yes, of course. We have also been providing webdesign services for over 15 years, designing websites and online stores, and providing hosting and domains at very attractive prices.
10. What printing method do you use?
We print our materials using offset printing, which is much better and lower quality than laser printing. This method is recommended for printing in large quantities. We also offer laser printing.
11. How can I contact you?
You can contact us between 9.00 a.m. and 5.00 p.m. (Mon-Sat), telephone, email or contact form.
